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Newer, more “central” world hubs are winning!

March 28th, 2013

Kinny Cheng

An tweet of interest appeared on my timeline, pointing out how Dubai has taken number-two in the world-busiest-airport stakes.

Here’s an excerpt of the Airport Council International’s ‘International Passenger Traffic Monthly Ranking’ for October, 2012, with the top ten airports listed (percentage is year-to-date change):


From here, you can clearly see a decrease in passenger patronage and/or growth at airports which were once deemed as major hubs — such as London-Heathrow, Paris Charles de Gaulle, and Amsterdam (being the only one in the above list that is still seeing a slight-but-positive change).

And the shift?

To airports like: Istanbul and Dublin (+10% YTD) in Europe; Dubai and Doha (+11.8% YTD) in the Middle East; and Singapore, Kuala Lumpur (+9.2% YTD), Taipei-Taoyuan (+9% YTD) and Seoul-Incheon.

There are a plethora of reasons behind these changes, including (and not limited to) geographical location, capacity (and possible limitations) at airports, airline operations, and — a factor relevant to my work — the overall passenger experience both on-the-ground and in-the-air.

Passengers will only become smarter travellers over time, which will provide the latter point above with a similarly-relative level of significance.


Pants just became part of Asiana Airlines’ female crew uniform

March 28th, 2013

Kinny Cheng


Female flight attendants at Asiana Airlines have won the ‘battle of pants’, after successfully overturning a skirt-only dress code.

At a national human rights hearing this week, the group labeled the ban on pants a discriminatory [sic] and declared that commencing next months [sic], the carrier’s female flight attendants will be allowed to wear pants for the first time in the airline’s history […]

This is (most probably) great news for the female cabin crew working at Asiana Airlines.

Yet, I find it somewhat perplexing how a “national human rights hearing” was necessary in the resolution of this dilemma.

MAS trials tablet use for A380 crew

March 27th, 2013

Kinny Cheng

Via Emirates 24/7:

Malaysia Airlines’ in-flight supervisors will use CrewTablet on iPads that are fully integrated with the airline’s operational systems and other business applications. The crew will be able to access a host of information, including weather reports, seat layouts, frequent flyer programs, flight connection information and safety manuals, with the touch or swipe of a screen.


Cabin crew can be trained and up and running in less than one hour, so they can immediately work with more flexibility and efficiency.

CrewTablet will also enable Malaysia Airlines to conduct passenger surveys using iPads, rather than paper. Survey results and feedback can be derived daily, instead of monthly, hence providing the opportunity to quickly enhance or change service delivery accordingly.

Assuming that the system is live, it can most certainly be a passenger experience enhancer in addition to saving the need for having stacks of loose paper!

The planning that goes into them Singapore Airlines on-board meals…

March 26th, 2013

Kinny Cheng

Our Man on the Ground:

Well I recently got the opportunity to be a ‘fly on the wall’ so to speak and attend the Singapore Airlines First Class menu presentation at their catering partners Alpha LSG Sky Chefs at Heathrow one cold Friday morning. I have to say I came away with a huge appreciation of how much goes into the careful selection and presentation of every meal that is served on board planes today.

There aren’t many surprises here. But it gives us another insight into the tedious processes that Singapore Airlines imposes upon its chefs, so to prepare those more-than-passable meals, consumed at 30,000 feet, by its passengers.

That one and only American Airlines 777-300ER review you should read…

March 26th, 2013

Kinny Cheng

Jaunted’s Cynthia Drescher has just completed a three-part review series on American Airlines’ new Boeing 777-300ER — and she leaves no stone unturned.

A fun and very informative read.

In under ten minutes, you’ll be telling everyone else just how good/bad this new baby of AA’s really is!

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