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Future-proofing #PaxEx

November 6th, 2014

Kinny Cheng

John Walton, writing for Runway Girl Network:

That’s something that the ‘passenger experience’ (#PaxEx) industry doesn’t do enough. Future-proofing seems to have be an afterthought, if considered at all.

I couldn’t possibly agree more.

Shortsightedness, intentional or not, by the various industry players will eventually — and have already — come full circle.

(But who am I to say so…)

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