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Posts from the ‘Air France’ Category

Air France – KLM to offer eTag, eTrack by end-2014.

March 29th, 2014

Kinny Cheng

Interestingly, Air France – KLM has bitten the bullet with their own bag-tagging and tracking solution, appropriately called eTag and eTrack, and is expected to go live by the end of the year.

It was only a few days ago that I posted my observations on Airbus’s own Bag2Go concept, which laid out the groundwork for a very similar solution.

(And “no surprise” to how Air France – KLM have gone with Samsonite for the special edition bag, a competitive stance against Rimowa.)

Off-the-cuff questions: Bag tag security concerns (e.g. ease/difficulty of changing the eTag’s display); and reliability of physically staying with its supposed check-in bag.

Air France – KLM to involve iPads, Segways for check-in process.

March 14th, 2014

Kinny Cheng

Kerry Reals, writing for the Runway Girl Network:

Air France-KLM aims to arm its check-in agents with Apple iPads, bring them out from behind their desks and provide them with Segways so they can wheel themselves up to passengers in distress and solve their problems on the spot.

I trust KLM to get this sort of thing right.

But all I can picture in my mind is two-wheeler pandemonium at Charles de Gaulle or Schiphol!

While the check-in model has been slowly evolving thanks to various technologies of our time, significantly altering the process can and will create confusion. Change may be inevitable, but to what end?

The introduction of (Apple) iPads to assist with customer service related efforts is not new, and have proven to be an invaluable tool in dealing with queries, from the straight-forward Q&As to very-sticky scenarios.

Apart from giving customer service agents greater mobility, I can’t see how the Segways can create significant service improvements at check-in. If it were used on air-side, where agents have to move between gates for service-related issues, then this would be a no-brainer.

In this case, I would love to be proven wrong by Air France – KLM in this latest development of theirs.

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