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Posts from the ‘Travelling with pets’ Category

UA negligence reaches new high, kills Golden Retriever

September 23rd, 2012

Kinny Cheng

Maggie Rizer, Bea’s owner, spells out her first-hand experience:

“When we arrived in San Francisco to pick up our dogs we drove to the dark cargo terminal and on arrival in the hanger were told simply, “one of them is dead” by the emotionless worker who seemed more interested in his text messages.  It took thirty minutes for a supervisor to come to tell us, “it was the two year old.”  Subsequently we requested that our dog be returned to us and were told that she had been delivered to a local vet for an autopsy. Whatever thread of trust remained between us and United broke and we then insisted that she be returned to us for our own autopsy by our trusted veterinarian, Shann Ikezawa, DVM from Bishop Ranch Veterinary Center. Over the next two hours the supervisor’s lie unraveled as it became clear that Bea was right behind a closed door the whole time and he had been discussing how to handle the potential liability with his boss who had left and sticking to the divert and stall tactic that they had been taught. Eventually Bea was returned and we drove her to the vet at midnight.”

It’s a worthwhile read describing just how shamelessly incompetent the many workers at United Airlines truly are. At the same time, it sickens me to learn of the seriously-poor attitude being adopted to address this sensitive situation.

This is one side of the story. Yet, given how United has the rather-unusual core competency of consistently screwing with their customers (they lost a kid last time), it’s hard not to pass down judgement on the airline.

Such an ungodly event makes (the typical) lost bags and flight delays seem like absolutely nothing at all.

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