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Tigerair conducts trial to allow guide dogs on flight

October 31st, 2014

Kinny Cheng

Emilia Tan, writing for TODAYonline:

Passengers on board Tigerair’s flight to Phuket today (Oct 29) may have been surprised to see a guide dog beside a visually impaired person on their flight.

This is part of a trial that Tigerair is conducting, to test the feasibility of allowing guide dogs to fly with their visually impaired owners.

A surprising step forward, from an LCC, on the passenger experience front. Hope it turns out for the best!

How men and women think differently about airline travel

October 20th, 2014

Kinny Cheng

Zainab Mudallal for Quartz:

If you’re a frequent traveler, you may be familiar with pre-flight anxiety. But not everyone experiences it for the same reasons. For men, the most pressing issue before a trip is whether the flight will depart on schedule; for women, it’s getting to the airport on time—that’s according to a new study from the Airline Passenger Experience Association.

A good, basic breakdown and indication of things…

“Premium economy” should be the new norm?

October 7th, 2014

Kinny Cheng

Mike Carrivick, writing for Aviation Week:

Profitability will always be a prime challenge for airlines, but jamming more and more passengers into smaller and smaller spaces for hours on end is counter-productive. Time for a re-think!

If airline management had any ethical sensibility, there would most certainly be a more-positive level of innovation in the passenger experience space.

A good read to put the current state of affairs into perspective.


October 7th, 2014

Kinny Cheng

Mary Kirby:

“In terms of lighting, we’re in lighting already; Panasonic Corp is the largest LED manufacturer in the world and we think we have some pretty cool technology in that space [for cabins]. We showcased that at the Aircraft Interiors Expo as part of our cool room, but we’re already in the middle of a couple huge RFPs with OEMS, and talking to airlines about it. We know we can control LED color and distribution better than anybody. The technology is all ours; and we obviously already make the cabin management systems (CMS) so we’re already able to control lighting, and change mood lighting at different phases of flight.” says James.

Not sure if I like the attitude, though.

Total and complete control has its benefits and drawbacks.

Parcel pick-up (at the airport!)

October 6th, 2014

Kinny Cheng

Those transiting through Terminal 2 at the airport can now order groceries and other goodies ahead of time, and they’ll be ready for pickup right after customs and before you head home.

I think I do recall seeing this just outside the supermarket in Helsinki Airport’s Terminal 2 arrival area. But I didn’t pay much attention to it because it was all in Finnish…

Always cool to see the innovation coming from Helsinki Airport. Credit, where due, to the supermarket for playing along — as it always takes two to tango (or pilot-programming these out-of-the-box ideas!)

Am in agreement with author kjb — frequent airport users / travellers, mostly residents, would benefit from such an arrangement. But the five-euro convenience fee is slightly on the steeper side…

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